Wrench solutions -9th July Cochin

Role: Functional Analyst

Eligibility Criteria:

Job Description:

To make the customer happy/satisfied with your support.
Should work in shifts.
To provide functional support; answering support queries via phone, email and online meeting and chat.
To understand site specific requirements from sites which are handed over to support. Create RS for such requirements and manage release of necessary builds.
To take ownership of user problems and be proactive when dealing with user issues.
To log all calls on the call logging system.
To document (keep log) all the work done with a unique number (SCRN)
To maintain a high degree of customer service for all support queries and adhere to all service management principle and service level agreements.
Respond to issue from clients and help them by resolving the issues within SLA.
Provide necessary training and advice to the customers.
Travel to different sited to support
To simulate technical as well as functional bugs and provide solutions by planning service packs (within SLA) with help from the technical coordinators.
Daily reports to reporting officer.
To create requirement specification if needed.
Ensure highest quality of the software

Selection Process:

Confirmation / Hall Ticket:

SHREDS [Login / Confirm Test] for confirmation.
Confirm only if you are eligible and 100% sure to attend the test.
Hall Tickets will be available in SHREDS [ Login / Hallticket ]
Candidates who confirm and do not report for the test will not get future services from SHREDS

Outstation candidates are advised to check www.shredskerala.org before proceeding to test venue as a precaution against unexpected exigencies.

All the candidates should bring the following to test venue: