Date: Monday 23rd July 2012
Venue: Ashir bhavan, Kacherippadi, Banarjee Road, ERNAKULAM.
Role: Functional Analyst
Eligibility Criteria:
- 2012 / 2011 / 2010 BTech candidates
- BTech Mechanical / Civil / ECE / EEE / AE / EI / IC candidates only
- Male candidates only. Female candidates are not eligible
- Good written and spoken communication (English)
- Outside kerala college students are also eligible
Job Description:
- To make the customer happy/satisfied with your support.
- Should work in shifts.
- To provide functional support; answering support queries via phone, email and online meeting and chat.
- To understand site specific requirements from sites which are handed over to support. Create RS for such requirements and manage release of necessary builds.
- To take ownership of user problems and be proactive when dealing with user issues.
- To log all calls on the call logging system.
- To document (keep log) all the work done with a unique number (SCRN)
- To maintain a high degree of customer service for all support queries and adhere to all service management principle and service level agreements.
- Respond to issue from clients and help them by resolving the issues within SLA.
- Provide necessary training and advice to the customers.
- Travel to different sited to support
- To simulate technical as well as functional bugs and provide solutions by planning service packs (within SLA) with help from the technical coordinators.
- Daily reports to reporting officer.
- To create requirement specification if needed.
- Ensure highest quality of the software
Salary:
Selection Process:
- Aptitude Test / GD on 23rd July
- Technical / HR interview 23rd or 24th July
Confirmation / Hall Ticket:
- SHREDS [Login / Confirm Test] for confirmation.
- Confirmation open. Confirmation will close as soon as desired number is reached.
- Confirm only if you are eligible and 100% sure to attend the test.
- Hall Tickets will be available in SHREDS [ Login / Hallticket ]
- Candidates who confirm and do not report for the test will not get future services from SHREDS
Outstation candidates are advised to check www.shredskerala.org before proceeding to test venue as a precaution against unexpected exigencies.
All the candidates should bring the following to test venue:
- Writing Pad,
- Two copies of RESUME,
- Two sets of photocopies of your mark lists,
- Three copies of passport size photographs,
- Examination fees to be paid to SHREDS,
- Gum,
- College ID/Any other Photo ID.
office (at) shredskerala (dot) org 9946808364 / 9645081534